Shipping policy

Last Updated: September 10, 2026

At ShopZorento, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are generally processed within 1–3 business days after your order has been successfully placed.

Orders are not processed or shipped on weekends or public holidays. If there is a significant delay in processing your order, we will contact you using the contact information provided at checkout.

Please make sure that your shipping address and contact details are accurate before completing your purchase. ShopZorento is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

2. Shipping Time

Once your order has been shipped, the estimated delivery time will depend on your delivery location and the shipping method available for your order.

Typical delivery time:

  • Domestic Orders: Approximately 3–7 business days
  • Remote or extended delivery areas: Delivery may take additional time

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier issues, high order volumes, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Any applicable shipping promotions or free-shipping offers will be clearly mentioned on our website or during checkout.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.

You can use the tracking information provided by the shipping carrier to monitor the status of your shipment.

Please allow some time for the tracking information to become active after your order has been shipped.

5. Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us at support@shopzorento.com.

If the tracking information shows that your package has been delivered but you have not received it, please first check with family members, neighbors, building management, or the delivery location.

If you still cannot locate your package, contact us and we will assist you in reviewing the delivery status.

6. Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@shopzorento.com with your order details and, where possible, photographs of the item and packaging.

We will review the issue and work with you to determine the appropriate resolution.

For information about returning damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

7. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at support@shopzorento.com.

We will try to update the shipping information before the order is shipped. However, once an order has been processed or shipped, we may not be able to change the delivery address.

ShopZorento is not responsible for orders delivered to an incorrect address due to incorrect information provided by the customer.

8. International Shipping

If international shipping is available for your order, delivery times and shipping charges may vary depending on the destination country.

Customers may be responsible for any applicable customs duties, import taxes, or other fees imposed by the destination country.

ShopZorento does not control these charges and cannot guarantee the amount that may be applied to an international shipment.

9. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, ShopZorento cannot guarantee the recovery of packages that are lost or stolen after delivery.

If your package is marked as delivered but you cannot locate it, please contact the shipping carrier directly and contact us at support@shopzorento.com so we can assist where possible.

10. Returns and Shipping

ShopZorento offers a 7-day return policy for eligible products.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging, along with proof of purchase.

Customers must contact us at support@shopzorento.com before sending any item back. Returns sent without prior approval may not be accepted.

Please refer to our Return & Refund Policy for complete information about eligible returns, non-returnable items, exchanges, damaged products, and refunds.

11. Shipping Delays

While we make every effort to deliver your order within the estimated timeframe, ShopZorento is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Courier or postal service disruptions
  • Transportation delays
  • Customs delays
  • High shipping volumes
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

We appreciate your patience if your order experiences an unexpected delay.

12. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Email: support@shopzorento.com

We will be happy to assist you with your shipping-related questions.